At HAA Creations, your satisfaction is our top priority. We take great pride in the quality of our products and strive to ensure that every customer is happy with their purchase. However, if for any reason you are not satisfied, we offer a clear and fair return, refund, and exchange policy.
🔄 Returns
We accept returns within 7 days of delivery under the following conditions:
The item must be unused, unwashed, and in its original condition and packaging.
Tags, labels, and original invoice must be intact and included in the return package.
To initiate a return, please contact us via email or WhatsApp with your order details and reason for return.
Note: Return shipping costs will be borne by the customer unless the return is due to a product defect or error on our part.
💸 Refunds
Once we receive the returned item, our team will inspect it for eligibility.
If the item meets the return criteria, we will initiate a refund to your original method of payment.
Please allow 7–10 business days for the refund to reflect in your account after approval.
In case of any delays, feel free to reach out to our support team for assistance.
🔁 Exchange
We offer exchanges for size issues or defective products under the following conditions:
You must contact us within 48 hours of delivery to request an exchange.
The product must be returned in its original condition (unused and unwashed).
Based on availability, we will ship the replacement once we receive the returned item.
If the requested size is unavailable, you may choose a different product or opt for a refund.
🚫 Non-Returnable Items
Please note that the following items are not eligible for return, refund, or exchange:
Custom-stitched or made-to-order items
Sale or discounted items
Items showing signs of wear, damage, or use
📞 Need Help?
If you have any questions regarding your return, refund, or exchange, we’re here to help.
📧 Email: haacreations36@gmail.com
📱 Phone/WhatsApp: 9892828081 / 8104681633